Shipping and Delivery Policy

1. The logistics partner gets a notification once the vendor has your product ready for dispatch. They will then pick it up from the vendor and deliver it to you between 8am to 9pm on all days Monday to Sunday.
2. Since some of the products/package are made to order, we allow the vendors to decide on the lead time they require. This time is indicated alongside each product and reflects in the checkout page. Typically, the lead time is 4-8 days. Depending upon location, geographical situation and other factors.
3. We ship on all days (Monday to Sunday) except public holidays. If you feel that the packaging of the product is tampered or damaged at the time of delivery, please refuse to accept delivery of the product and contact us immediately at support@makemeup.co.in mentioning your order reference number. We shall ensure a replacement delivery is made to you at the earliest.

Note: Make Me Up Mobile App takes no responsibility for any delay attributed due to seller / vendor/ saloon etc. or due to any Force Majure or curfew etc.

Delay in delivery of product

1. In case there is a delay, please send us an email on support@makemeup.co.in with your order number.
2. In the unfortunate scenario that your shipment has been misplaced or lost enroute, we can either resend the order to you (if the same products are still in stock), or issue a credit note to you, or reimburse the amount completely to you as per our refund policy.
3. Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order.
4. You can track the status of your package 24 hours after your order is dispatched from our warehouse.

 

OUR CONTACT DETAILS

Email id: support@makemeup.co.in

Customer care no.: 90151 22222